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Help & FAQ

Frequently Asked Questions

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General

Who is Dr. Herbalist?
Dr. Herbalist is a US-based, family-owned herbal wellness brand headquartered in Longwood, Florida, with a family herbal heritage dating back to 1949. We make Halal, third-party lab-tested herbal supplements: gummies, capsules, cold-pressed oil softgels, and single-origin powders.
Where are Dr. Herbalist products made?
Our products are formulated in the USA and made in a GMP- and ISO-certified facility. Every order ships from our facility in Florida.
Are Dr. Herbalist products Halal?
Yes. Every product is Halal certified: made without pork-derived ingredients (including gelatin) or alcohol, to Islamic dietary standards, and verified by a certifying body.
Are your products third-party tested?
Yes. Every batch is third-party lab tested. Select product pages display the actual lab certificates, and we're adding more as batches are documented.
Can I see a Certificate of Analysis (COA)?
Several product pages already display lab certificates you can zoom into. If you'd like the COA for a specific product or batch, email hello@drherbalist.us with the product name and we'll help.
Where can I find the Supplement Facts for each product?
Every product page includes the product's label information, and many display the full FDA-format Supplement Facts panel. If you need a detail you can't find, just ask us.
Do your products contain common allergens?
Our capsules and powders are single-ingredient with no fillers, but allergen needs are personal — always check the label on your specific product, and contact us before ordering if you have an allergy concern.
Are your products organic?
Our focus is single-ingredient, no-filler formulas that are Halal certified and third-party lab tested. Unless a specific product label states a certification, we don't claim it — what's on each label is exactly what's verified.

Safety & Usage

How do I take Dr. Herbalist supplements?
Follow the directions on each product label — typically one to two capsules or gummies daily with water, or as advised by your healthcare professional.
Can I take more than one Dr. Herbalist product at a time?
Many of our products are single-ingredient and commonly used together, but the right combination is personal. We recommend checking with your healthcare professional about your specific routine — and you're welcome to email us your questions.
Can I take your products while pregnant or nursing?
Please consult your healthcare provider before using any supplement while pregnant or nursing.
Can children or teenagers take Dr. Herbalist products?
Our products are formulated for adults. If you're under 18, or considering a product for a minor, consult a qualified healthcare provider first.
Can I take your supplements with my medication?
If you take medication or have a medical condition, check with your healthcare provider before adding any supplement to your routine.
When is the best time of day to take my supplement?
Whatever time you'll remember consistently. Follow your product's label directions; many people pair their supplement with a daily habit like breakfast.
How should I store my products?
Keep them sealed in a cool, dry place away from direct sunlight, out of reach of children.

Gummies

Are Dr. Herbalist gummies sugar-free?
Yes — our gummies are sugar-free. Check each product page for its full ingredient list and Supplement Facts.
Why are your gummies individually wrapped?
Each gummy is individually wrapped so it stays fresh and travels well — in your bag, desk drawer, or car — without melting into a clump like open-jar gummies can.
Do your gummies contain gelatin?
No. Our gummies are made without gelatin or any pork-derived ingredients, in line with our Halal certification.
What gummy formulas do you offer?
Our range includes Ashwagandha, Shilajit, Shilajit + Ashwagandha, Black Seed Oil, Castor Oil, Moringa, and Tongkat Ali — each in 60 ct and 90 ct bottles. See the Gummies collection for the full lineup.
What's the difference between the 60 ct and 90 ct bottles?
Same gummies, bigger supply. The 90 ct lasts longer and works out to a lower price per gummy.
How many gummies do I take?
Follow the serving directions on your product's label — most are one to two gummies daily.
What do the gummies taste like?
Each formula has its own fruity flavor designed to make your daily herb something you look forward to — no strong herbal aftertaste.

Capsules & Softgels

What's the difference between capsules and softgels?
Softgels carry our cold-pressed oils (like Black Seed Oil and Castor Oil) in a sealed, taste-free form. Capsules carry powdered herbs and extracts. Both are pre-measured for consistent daily servings.
Do the oil softgels have a strong taste?
No — that's the point. Softgels give you the oil without the strong taste or mess of taking it by the spoon.
Are the capsules single-ingredient?
Yes. Our capsules are single-ingredient with no fillers, binders, or additives — the herb, the capsule, and nothing else.
What's the difference between an extract and a powder capsule?
An extract is concentrated from the herb, so a smaller capsule carries a stronger serving. A powder capsule contains the finely milled whole herb. Each product page states which form you're getting.
Can I open a capsule and mix it into water?
Capsules are designed to be swallowed whole. If you prefer mixing your herbs into water, milk, or smoothies, our powder line is made exactly for that.
Why do some products come in 60, 120, 240, or 480 counts?
Larger bottles are our multi-month supplies — the bigger the bottle, the lower the price per capsule. The product page shows the per-bottle savings on each size.

Powders & Seeds

How do I use the powders?
Stir into water, warm milk, smoothies, or recipes as directed on the label. Each pouch is finely milled to mix easily.
Are the powders single-ingredient?
Yes — one herb per pouch, with no fillers or anti-caking agents. What's on the front label is everything that's inside.
Can I cook with your powders?
Many of them, yes — Turmeric for curries and golden milk, Cinnamon for baking, Licorice for brief teas. Each product page shares how the herb is traditionally used.
What do the powders taste like?
It varies by herb — Turmeric is warm and earthy, Licorice is naturally sweet, Triphala is tart. Each product page describes the taste so you know before you buy.
What are the whole seeds for?
Our Chia, Flax, Black Seeds (Kalonji), Quinoa, and Garden Cress are pantry staples — for smoothies, breads, salads, puddings, and traditional recipes.
How should I store powders and seeds?
Keep them sealed in a cool, dry place away from direct sunlight.

Topical Oils

What are the 120mL bottled oils for?
Our Rosemary, Rosemary & Castor, Tea Tree, and Lavender oils are multipurpose oils for hair, scalp, and skin routines, massage, and aromatherapy. Follow the directions on each label.
Should I patch test before using a topical oil?
Yes — with any new topical product, apply a small amount to your inner forearm and wait 24 hours before wider use. Discontinue if irritation occurs.
Can I ingest the topical oils?
No — the 120mL bottled oils are for external use as directed on the label. For oils you take daily, see our oil softgels.

Ordering & Payment

What payment methods do you accept?
Visa, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay — all processed through Shopify's secure checkout.
How does the Build a Bundle discount work?
Mix and match any eligible products on the Build a Bundle page: 10% off 2 items, 15% off 3, and 20% off 4 or more. The discount applies automatically at checkout.
Do you offer subscriptions?
Not currently — every order is a one-time purchase with no strings attached. Our multi-bottle sizes and bundles are the best way to save on your regular routine.
Can I change or cancel my order?
If your order hasn't shipped yet, contact us right away at hello@drherbalist.us with your order number and we'll do our best to catch it.
I didn't receive my order confirmation email.
Check your spam or promotions folder first. Still missing? Contact us with the name and email used at checkout and we'll resend it.

Shipping

How much is shipping?
Free standard shipping on orders over $35 (contiguous USA). Under $35, standard shipping is a flat $8, with expedited options shown at checkout.
How fast will my order ship?
Orders are typically processed and shipped within 1–2 business days from our facility in the USA. Delivery estimates are shown at checkout.
Where do you ship?
We currently ship across the United States.
Can I track my order?
Yes — a tracking link is emailed to you automatically as soon as your order ships.
My package is lost or delayed. What do I do?
Contact us with your order number and we'll help resolve it — whether that's tracking it down, replacing it, or refunding it.

Returns & Guarantee

What is your return policy?
Every order is covered by our 60-Day Money-Back Guarantee. If you're not satisfied, contact us within 60 days of delivery and we'll make it right.
How do I start a return?
Reach out through our Contact page with your order number and the reason for your return — we'll reply with the next steps.
When will I get my refund?
Approved refunds are issued to your original payment method. Processing times vary by bank or card issuer, typically within a few business days.
My order arrived damaged or incorrect. What do I do?
Contact us right away with a photo and your order number, and we'll prioritize a replacement or refund.

Marketplaces & Wholesale

Where else can I buy Dr. Herbalist?
We're on Amazon, Walmart, and eBay in the United States. Buying direct at drherbalist.us gives you our best bundle pricing and the 60-day guarantee.
Are the products on Amazon the same as on your website?
Yes — same brand, same formulas, same quality standards. Product pages here often include extra sizes and bundle savings you won't find elsewhere.
Do you sell wholesale?
Yes — we work with retailers and distributors. Visit our Wholesale page or contact us with your business details.
I saw Dr. Herbalist marketing overseas. Is that you?
Dr. Herbalist is a US-based company, and drherbalist.us is the brand's official United States home. Marketing you may see in the Middle East and Asia is regional promotion operated under license for those markets — the US product line and labels are exclusively ours.

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*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Consult your physician before use, especially if pregnant, nursing, or taking medication.